Shipping:
•  Most orders are shipped using UPS ground or Yellow Transportation (larger items).
•  Shipping costs shown during order processing are estimates based on weight. The overall dimensions of the box can affect the final shipping cost.
•  Orders will be processed as quickly as possible usually within 1-2 days. No credits will be offered due to delayed shipping. We urge customers to order in advance of their actual need.
•  All items are sold FOB Central Point, Oregon 97502

Back Orders:
•  In the event that a product is backordered, you will be notified and offered the option of canceling the item from the order, or leaving it for shipping as available. Backorders may incur additional shipping charges if they are shipped seperately.

Payment:
•  We accept Visa or MasterCard for all online orders.
•  If you wish to place an order COD, please call the order in, toll free @ 888-584-8881. Additional UPS COD shipping charges will be applied.
•  If you wish to place an order on credit account, please call the order in, toll free @ 888-584-8881. Credit terms are granted only after a written application has been submitted and approved. Credit will be revoked for slow payment and all overdue accounts will be charged a finance charge.
•  If you wish to place an order check or money order, please call the order in, toll free @ 888-584-8881. Please make check or money order payable to CMC Espresso Inc., and mail to 4750 Industry Dr., Central Point, OR 97502. In the case of a check your order may be held until funds can be verified.

Returns and Damage Claims:
•  Return merchandise accepted within 15 days of delivery. Customer returns require a Return Merchandise Authorization number. Please try to use the original packaging when possible, any items damaged due to insufficient packaging in return shipments will not be credited. We recommend that you ship your package by a trackable method, as lost shipments will not be credited.
•  Items that are returned undamaged will be credited to the card used at the time of order. Cash or check refunds will not be issued for credit or debit card transactions. All other refunds will be as store credit or by company check. Refunds and credits are limited to the cost of the item only, shipping costs are not refundable.
•  All food sales are final and may not be exchanged or returned.
•  Please examine your order upon arrival for any discrepancies. All claims must be reported within ten (10) days of receipt. For damages, you must save the original shipping carton with tracking label, and all packing material for inspection by the carrier. We will contact the carrier and ask for a review of the damage. IF AT ALL POSSIBLE, NOTE DAMAGE WITH CARRIER AT THE TIME OF DELIVERY. Our customer service department can be reached at 1.888.584.8881.

Price and availability are subject to change without notice.